PARENTS & GUARDIANS
Here you can find information for parents and guardians of PopJammers.
Adults can email us on firstname.lastname@example.org if they have any more questions.
What is PopJam?
PopJam is a moderated content-sharing platform (app and website) for children 7-12 years old. It’s a non-toxic community where kids can make profiles, create and share art, join groups and take part in safe gaming events.
In order to look after our community, we have closing hours and do not have private chat. We don’t allow kids to share selfies or personal information. We have human and AI moderation in place to watch over our community. Negative words and words with personal information are automatically blocked. We have rules for our PopJammers here.
PopJam is free and there are NO in-app purchases.
What can PopJammers DO?
- Create profiles
- Sign up to JAMs – shared gaming experiences with creators and PopJam Staff
- Create art and posts using photos, drawing tools, stickers and GIFs
- Share their art and posts, and get hearts and comments and rejams (meaning someone can post it to their profile because they like it)
- Take quizzes, vote in polls and play games
- Use our safe face filters
- Follow their friends, and things they love such as toy brands, creators and TV channels
- Watch videos
- Add, search for and invite friends
- Be awarded a Neon Star for creativity and good digital citizenship
- Join and leave Groups, such as Art, Animals or Stay active
- Chat in Groups by posting and replying to comments within Groups. There is no private chat and all posts are moderated
- Create their own Groups, that others can join and post in
- Nominate and be nominated for their post to become Post of the Day, in Groups.
- Take part in the Daily Challenge
What can PopJammers NOT DO?
- Send private messages
- Upload or share posts revealing any personally identifying information
- Upload or share photos of selfies or images revealing their faces or their friends’, without disguising themselves with stickers or drawings. (Note: PopJam was originally acquired from Mind Candy by SuperAwesome in 2015, after which we integrated our technology to ensure the platform was COPPA and GDPR compliant, protecting your child’s data and ensuring that they do not share Personally Identifiable Information. Prior to this point, selfies were allowed on PopJam. Although not strictly required, we are ensuring that all of these historic images are being removed to deliver the safest possible environment. During this time you may very occasionally see an old example but rest assured it will soon have vanished.)
- Bully others, use mean language, stop anyone else from enjoying a gaming event or post anything inappropriate. We have rules for our PopJammers here.
What are JAM events?
A JAM is an exclusive gaming session where gaming influencers and creators can play with their super fans in real time. PopJammers will be able to play games with influencers in private, moderated servers while listening to a private stream. Fans will not be able to voice chat with influencers.
Why do you need my credit card information?
We collect this information ONLY to verify your identity so that you can provide consent for your child to use our app.
We take kids’ digital safety seriously and are legally required to obtain parental consent for children to be able to access and play our games. By verifying your identity, we can ensure that the person who gives permission is authorised to do so.
What are the PopJam Parental Controls?
PopJam’s Parental Controls allow you to give permission for your child to access specific features on PopJam. These include:
- Turning off social features (so your child can’t post images or text)
- Allowing your child to receive push notifications
- Giving permission for your child to share their gaming usernames, so they can join our shared gaming events called JAMs
By entering your email address into the Parental Controls section on PopJam, you will receive a link to our Parent Portal.
What exactly is the Parent Portal?
The Parent Portal is a dashboard that gives you control over your child’s account. You can be sent a link to the Parent Portal by visiting Parental Controls in the settings section of the PopJam app. Your child’s profile page has a cog icon on the top right corner – just tap this to find the settings page.
Once you have pressed the Parental Controls button you will see where a parent or guardian’s email can be entered. You will then need to follow the link in your email to the Parent Portal. If you don’t receive an email, check your spam folders.
When you click through to the Parent Portal you will need to select the account that you want to change permissions for and scroll down to active apps. Find PopJam and hit REVIEW. Then you can tick the boxes to grant permission for your child to receive push notifications and share their gaming usernames as well as turning off social features.
I already have access to the Parent Portal
If you’ve already accessed the Parent Portal, you can visit https://parents.superawesome.tv to log in. Find the account that you want to change permissions for and scroll down to active apps. Find PopJam and hit REVIEW. Then you can tick the boxes to grant permission for your child to receive push notifications and share their gaming usernames as well as turning off social features.
Why have I received a link to the Parent Portal?
You or your child have added your email into the Parental Control section of the PopJam app. This means you can follow the link to manage the permissions for your child’s PopJam experience.
If you have received a link by mistake, please ignore the email and the link. A child may have entered your email address incorrectly.
I need help accessing the Parent Portal
If your email address has been put in incorrectly, please contact email@example.com and provide your child’s user ID – this is a long code that can be found at the bottom of the settings page. Your child’s profile page on PopJam has a cog icon on the top right corner – just tap this to find the settings page.
What else should I know about managing permissions on the Parent Portal?
This is a great opportunity to talk to your child about what you think they should have access to on PopJam. Everyone can share their thoughts about the positives and negatives of different online experiences. Our Community Rules are a great conversation starter.
Why has my child been asked for their age?
We have recently added an age check on PopJam, so PopJammers can let us know their age. This has been put in place for future features, to make sure that PopJammers have age-appropriate experiences that are suitable and fun for them.
We do not share this information with anyone, and it will not be visible on the app or shared with other PopJammers. We remind PopJammers not to share their age or personal details with anyone on PopJam, or online.
How does PopJam keep children safe?
As youth site operators, we have a responsibility to use the most advanced image and text filtering, and behavior- monitoring software, available. We license software and tools from Two Hat Security (SIFT). We team our experienced, professional human moderators with the best moderation and social networking software commercially available.
PopJam is committed to online safety and child protection. We cooperate with third party companies such as CEOP (Child Exploitation and Online Protection Centre), NCMEC (National Center for Missing and Exploited Children), ICAC (Internet Crimes Against Children Task Force Program) and the NSPCC, who are a part of our escalations procedures.
We also cooperate with a number of other organisations to promote child online safety and positive online experiences, such as Childnet International and the UK Safer Internet Centre (we love to help promote the amazing Safer Internet Day on PopJam) and Ditch The Label.
How is suspicious behavior monitored?
Our monitoring software is highly sophisticated and alerts us within nano-seconds of any potentially suspicious behavior. PopJam’s escalation system allows us to deal with any potential problems within minutes. We have established strong working relationships with law authorities around the world and report suspicious or problem behavior when and if the situation calls for it.
How can my child report and block?
- Go to the profile of the profile you wish to block.
- Press the ‘!’ button in the top right corner.
- Press ‘Block User’
- The profile they block will not be able to search for their username, comment on their posts or be able to @mention them.
- To report a post, press the arrow in the top right corner and tap ‘Report this post’, next to the ‘!’ icon.
- To report a comment, press the ‘!’ button on the bottom right corner of the comment and press ‘Yes’.
- Our team of community moderators will look at the post. Anything inappropriate for PopJam or the community will be removed.
What about push notifications?
Parents will be notified that their children are receiving push notifications and they can choose to disable them.
What can you do to help your kids online?
Ask your kids what they do online, and get them to share all the things they love. This gives you a better understanding of their digital life and makes any conversations about negative online experiences much easier. Children often worry that sharing online problems will mean they lose access to the online world, or have their device taken away. Remind your child not to share personal information (who they are, where they are or how to contact them).
How do the PopJam team create a safe, non-toxic community?
There are a number of things we do to promote a safe, positive community on PopJam, including:
- PopJammers cannot post between 11pm and 6am within their time zones.
- We have blacklists of unacceptable words blocked by our filters.
- We promote positive behavior and celebrate good digital citizens. We want all PopJammers to know the importance of kindness and respect.
- Staff members and moderators are active members of the PopJam community. They are there to guide and encourage fun, fair gaming and creativity.
What about COPPA (Children’s Online Privacy and Protection Act) & GDPR (General Data Protection Regulation) Compliance?
PopJam respects global regulatory compliance in the children’s digital space and therefore fully supports the COPPA (US) rule and GDPR (EU). We have established solid relationships with various regulatory compliance agencies around the globe. Our respect for regulatory compliance ensures an excellent future for our digital youth.
Are you certified for kids?
PopJam (mobile app) is certified by the kidSAFE Seal Program. The kidSAFE Seal Program is an independent safety certification service and seal-of-approval program designed exclusively for children-friendly websites and technologies, including kid-targeted game sites, educational services, virtual worlds, social networks, mobile apps, tablet devices, and other similar interactive services and technologies. Click on the seal or go to www.kidsafeseal.com for more information.
What do you do with the data?
Aside from certain technical information, such as IP addresses, we do not collect any data from children. They can register an email to help recover a lost password, but we do not store this as the email will be hashed out and only available when matched with a specific username.
If you have any questions regarding your child’s data or privacy, please email firstname.lastname@example.org
How do I get in touch with you regarding lost passwords, changing usernames or other enquiries?
We ask parents to email email@example.com with all general enquiries.
How do I get in touch with you urgently?
Adults should email us at firstname.lastname@example.org and someone will respond ASAP. Children should ask their adult to email us.